Elsevier

Elsevier, is a global information analytics business that helps institutions and professionals progress science, advance healthcare, and improve performance. 

My interest in Science and Healthcare sector I am keen to work on the project and learn more.

The current reviewing platform is old and the legacy system as well outdated user interface compared to its competitors and parts of its failing users to submit journals. I am eager to learn the whole process from submission to the reviewing process and contribute to the team to redesign the whole system. 

We set out to audit the journeys for the author and reviewer to redesign critical workflows with a focus on usability, elegance, and simple to use with current design trends.

I led the project along with my colleague UX Designer and taken research, prototyping, usability testing tasks. 

Empathy

I have visited a few universities in London and Oxford to meet Journal experts who were using the Evise platform to review journals.

When I have observed their reviewing activity apart from teaching and how they plan to review journals on daily basis, if they work with any assistant reviewer and how they get notified new journals and how long they allocate their time etc.

Due to their demographic, they were not aware of any new features introduced from Evise platform as well due to lack of exposer to new UI patterns.

Their preference to see screens in a larger view would help them to read and edit journals with fewer distractions occasionally tallying previous notes they have made.

Challenges

We have conducted design workshops to discuss our findings from the research and explore author submission and reviewing process to be more synchronised and up-to-date.

Bringing in SME’s, Editors, Reviewers, BA’s, Product Owner, Publishing team together helped clarify workflows from submission to publishing key issues are highlighted.

• Seamless workflow between Author, Editor and Reviewer
• Plagiarism auto recognition 
• Identifying Duplicate Submission
• Better search for reviewers 
• Auto delegation for secondary reviewer
• Journal progress update
• Summary view of editor workload

Ideation

Considering workshop feedback focused on key areas to improve I gone away and created low-fidelity wireframes to present  business and stakeholders received good consensous to add on new features to the system.

As a next step built high-fidelity wireframes to test with end users and get the early feedback prior to development.